Shipping Policy
At thesudslab, we are committed to delivering our high-quality herbal products to our customers in the USA and worldwide. To ensure a smooth delivery process, please review our shipping guidelines below.
1. 100% Free Shipping to the USA
- No Hidden Fees: The price you see on the product page is the final price you pay.
- All-Inclusive : We provide Free Standard Shipping
2. Processing & Delivery Timelines
- Order Cut-off Time : 2.00 PM (GMT+07:00) All orders are processed and prepared for shipping within 1–2 business days
(Monday to Friday, excluding Thailand public holidays).You will receive a confirmation email with your tracking number once your order has been dispatched.
- Estimated Delivery : Orders typically arrive within 7–10 business days after shipment, depending on your U.S. location.
3. Seamless Delivery Experience (DDP via USPS)
To ensure a worry-free experience, we use Delivery Duty Paid (DDP) shipping in partnership with the United States Postal Service (USPS).
- No Customs Hassles : We handle and pre-pay all import duties and customs taxes.
- Door-to-Door Service : Your package will be delivered by your local USPS carrier just like a domestic shipment. You will never be asked to pay extra fees upon delivery.
4. Real-Time Tracking via USPS.com
Stay informed every step of the way. Once your order ships, we will email you a USPS Tracking Number.
- Direct Tracking : You can monitor your package's journey directly on the official USPS website : www.usps.com
- Reliability : Enjoy the peace of mind that comes with the most trusted postal service in the United States.
5. Contact Information
For any questions regarding your delivery, please contact us :
Customer Support Email : thesudslab@gmail.com
Business Address : 244 Pruksatown Village, Charoenphatthana Rd., Bangchan, Khlongsamwa, Bangkok 10510
Phone Number : +66825120318
Business Hours :
- Monday – Friday : 9:00 AM – 6:00 PM (GMT+07:00)
- Saturday – Sunday : Closed
(Please note that we are located in Thailand ; we will respond to your inquiries as soon as we return to the office.)
Response Time :
We aim to respond to all inquiries within 24 hours during business days.